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What makes our clients prefer us is that we are SMART!


Why Us ?

• Specific: we are specialized in herbs and spices production & export with several qualities (ASTA, EU, MRLs, Organic…etc), actively serving in the field for more than 16 years.

• Measurable: we have our internal lab to measure our quality aspects, in addition to 3rd party pre-shipment inspections when requested.

• Achievable: Our promises are achievable as we have a close relationship with our producers.

• Realistic: We never promise what we can’t provide.

• Time Planned: we work according to strict procedures with time plan from order receival to delivery.


Certificates:

Our team works according to the following quality standards:

• Food safety: We are following BRC & FSSC 22000 in infrastructure standards, personnel hygiene and Food safety

• We comply with Halal & Kosher requirements

Product Quality:

Rafaspice ensures the product quality through the following:

• Raw Material Stage

1. We perform “Supplier Audits” twice a year

2. We ensure that GAP is followed by our farmers list

3. We have our internal chemical laboratory for raw analysis before receival.

• Processing Stage

1. We perform CCPs monitoring & follow-up

2. Customer specification assured (compliance) by our internal laboratory making the following analysis: Particle size, visual inspection, Volatile Oil, Loss on drying, ASH and AIA

3. We ensure product approval before release.

• Traceability :

We trace the product from farm to customer.


Customer Service

At Rafaspice we understand the business language and are very keen about our customer support:

• We understand the export business, its risks and how to mitigate it, in a way that benefits all parties.

• We respect and value time as it means money.

• We expect mutual trust and respect with our clients and keep a very transparent relationship with them.