What makes our clients prefer us is that we are SMART!
Why Us ?
• Specific: we are specialized in herbs and spices production & export with several qualities (ASTA, EU, MRLs, Organic…etc), actively serving in the field for more than 16 years.
• Measurable: we have our internal lab to measure our quality aspects, in addition to 3rd party pre-shipment inspections when requested.
• Achievable: Our promises are achievable as we have a close relationship with our producers.
• Realistic: We never promise what we can’t provide.
• Time Planned: we work according to strict procedures with time plan from order receival to delivery.
Certificates:
Our team works according to the following quality standards:
• Food safety: We are following BRC & FSSC 22000 in infrastructure standards, personnel hygiene and Food safety
• We comply with Halal & Kosher requirements
Product Quality:
Rafaspice ensures the product quality through the following:
• Raw Material Stage
1. We perform “Supplier Audits” twice a year
2. We ensure that GAP is followed by our farmers list
3. We have our internal chemical laboratory for raw analysis before receival.
• Processing Stage
1. We perform CCPs monitoring & follow-up
2. Customer specification assured (compliance) by our internal laboratory making the following analysis: Particle size, visual inspection, Volatile Oil, Loss on drying, ASH and AIA
3. We ensure product approval before release.
• Traceability :
We trace the product from farm to customer.
Customer Service
At Rafaspice we understand the business language and are very keen about our customer support:
• We understand the export business, its risks and how to mitigate it, in a way that benefits all parties.
• We respect and value time as it means money.
• We expect mutual trust and respect with our clients and keep a very transparent relationship with them.